Shipping policy

Delivery of Your Order

Orders are normally shipped within 48 hours using Australia Post services. Within Australia, parcels normally take up to 5 days (sometimes longer for remote areas), unless Express Post services are chosen.  The COL facilitator kit shipments are sent using Registered Post so they can be tracked. You will have to sign for Registered Mail delivery.

If your parcel fails to arrive within these time frames, please first check with your local Post Office regarding its delivery.  If they are not holding it, then please contact us for tracking details.

Please wait a further 14 days for late shipments to arrive.  If at that point your parcel has proven to be lost, we will replace the shipment without further charge to you. Should the missing parcel eventually arrive, you are obliged to notify us and to return it to us as soon as possible.

If you wish to return goods

If you are not happy with your purchase, you may return it under these conditions:

You must contact us within seven (7) days of receiving your order. 

You do not have to provide a reason for returning the product, although we do welcome feedback and would like to know why you are dissatisfied.

If you are returning goods, these will be accepted, providing that:

You pay for the return postage
The goods are returned in their original packaging, undamaged.
The goods are packed for shipment in a suitable container so they arrive undamaged.
You include full details of the purchase and a copy of the invoice sent with the goods.

If your order arrives in a damaged condition, please contact our sales team immediately to arrange for replacements.  In this case, the damaged goods must be returned, but the return shipping costs will be paid by YFER P/L.

YFER P/L will not accept the return of goods damaged in transit unless prior arrangements have been made via phone or email.

Availability of Goods You Order

If we have insufficient stock to fulfil your order, we will notify you as soon as possible and issue a refund.

Items on sale or advertised as a special offer are only sold at the advertised price while stocks last. We endeavour to update our website as soon as we can to avoid disappointment when sale items are sold out.